Swift action and a focus on three imperatives could strengthen African banks and support recovery.
Banks are already strengthening customer relationships and lowering costs by using artificial intelligence to guide customer engagement. Success requires that capability stacks include the right decisioning elements.
Scale is crucial for capital markets sell-side firms in flow businesses. Trading as a service can make scale benefits more widely available, with opportunities for large banks and other market players.
Setting a bold vision, adapting the business to respond to market feedback, and putting customer satisfaction first has enabled digital-banking start-up N26 to grow rapidly into a global bank valued at $3.5 billion.