Blending entertainment with instant purchasing, live commerce offers retailers, brands, and digital platforms a new channel with enormous scope for creating value.
Customer experience & loyalty
Done right, subscription businesses can provide consumers with value, convenience, and personalized offerings while fostering stability and growth.
In the future, the most successful retailers will employ experts in video-game design and spatial computing, predicts Salesforce.com’s global innovation evangelist.
Setting a North Star and combining qualitative data with quantitative measures can demonstrate the value and effectiveness of design.
Designing great customer experiences is getting easier with the rise of predictive analytics.