Consumers, longing for normalcy and eager for something to celebrate, plan to spend money during the holidays—but differently from the way they have in the past.
Consumers have recently been snapping up private-label goods at grocery and mass retailers. Will this trend last? Only if retailers develop a compelling private-label strategy and operating model.
With indoor dining severely constrained, restaurant operators need to find creative ways to “unbundle” the dining experience and build customer loyalty.
To offset the impacts of the COVID-19 crisis, retailers in the Middle East and Africa must act in three key ways: sustain, adapt, and build.
What will it take for US retailers to succeed post-COVID-19? Three McKinsey partners offer their views.